Eduardo E Sierra Some people want to jump ahead of the data and take control of the narrative.
My question is: why would anyone want to do that?
If you think that you are doing damage control, you’re not; you are doing a disservice to both your business and yourself.
I get it; it isn’t fun to get unfavorable feedback from customers and users.
But you know what? Nothing’s perfect. Things happen, and that’s OK; it’s life.
What’s important is how you accept and make use of your survey’s feedback; this is what will make the difference.
It’s your decision: will you choose growth? Or will you choose comfort?
